Help Medical Supplies, New York, USA

HelpMedicalSupplies.com

HelpMedicalSupplies.com is a U.S.-based online retailer specializing in a wide range of medical equipment and supplies. Operating from New York City, the company caters to individuals and healthcare providers seeking quality products for respiratory care, sleep therapy, mobility aids, and more.

Product Offerings

The website features an extensive catalog organized into several key categories:

• CPAP & BiPAP Machines: Including auto-adjusting and fixed-pressure models, as well as travel-sized options and certified refurbished units.

• CPAP Masks: Offering full face, nasal, nasal pillow, and oral masks, along with various mask cushions and headgear.

• Oxygen Concentrators: Both home and portable models, available in new and refurbished conditions, along with necessary accessories like batteries and filters.

• Respiratory Supplies: Including nebulizers, ventilators, breathing circuits, and CPAP sanitizers.

• Rehab & Mobility Equipment: Featuring wheelchairs, scooters, walkers, and homecare beds.

• Personal Care Items: Such as breast pumps, defibrillators, first aid supplies, and personal protective equipment.

• Medical Supplies: Comprising gloves, wound care products, IV supplies, and surgical instruments.

This broad selection positions HelpMedicalSupplies.com as a one-stop shop for various medical needs.

Prescription Policy

In compliance with FDA regulations, the company requires a valid prescription for purchases or rentals of CPAP, BiPAP machines, and oxygen concentrators. Acceptable prescriptions can be submitted via fax or email, and once on file, they are retained for future orders. The company accepts prescriptions from licensed professionals such as MDs, DOs, nurse practitioners, and physician assistants.

Customer Service and Contact Information

HelpMedicalSupplies.com provides multiple channels for customer support:

• Phone: 855-435-7144

• Email: info@helpmedicalsupplies.com

• Fax: 718-408-9579

• Address: 1441 Broadway, STE 5061, New York, NY 10018, USA

Customers can also use the website’s contact form for inquiries.

Customer Reviews and Reputation

The company has garnered mixed reviews across various platforms:

• Trustpilot: A rating of 4.0 out of 5 stars, based on 153 reviews, with customers praising product quality and pricing, though some have reported issues with customer service.

• PissedConsumer: A lower rating of 2.5 out of 5 stars, with complaints focusing on return policies and customer service responsiveness.

• Better Business Bureau (BBB): Several complaints regarding product descriptions, delivery issues, and restocking fees, with some customers expressing dissatisfaction with resolutions.

These mixed reviews suggest that while the company offers competitive pricing and a wide product range, potential customers should be aware of possible challenges related to customer service and returns.

Table: HelpMedicalSupplies.com Overview

HelpMedicalSupplies.com offers a comprehensive selection of medical equipment and supplies, catering to a diverse customer base. While the company provides competitive pricing and a wide product range, prospective customers should consider the mixed customer feedback and potential challenges with customer service and returns. It’s advisable to review all policies and product details thoroughly before making a purchase.